JAZRO REFUND & CANCELLATION POLICY
Thank you for choosing JAZRO. We strive to provide our customers with high-quality products/services and a seamless experience. However, we understand that circumstances may arise where a refund or cancellation is necessary. This policy outlines the guidelines and procedures for refunds and cancellations.
1. Refund Terms & Conditions
1.1 Eligibility: Refunds will be considered under the following circumstances:-
- Defective or damaged products/services upon receipt.
- Products/services that do not meet the specifications or description provided.
- Non-delivery of products/services within the agreed timeframe.
1.2 Refund Request: To request a refund, please contact our customer support team within 30 days of receiving the product or service. Provide a detailed explanation of the issue along with any relevant supporting documentation.
1.3 Conditions: To qualify for a refund, the product/service must be returned to JAZRO in its original condition, unless otherwise instructed by our support team. The refund may be subject to inspection and verification.
1.4 Refund Process: Once we receive your refund request and approve it, we will initiate the refund within 30 business days. The refund will be processed through the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
2. Cancellations Terms & Conditions
2.1 Cancellation Request: If you wish to cancel your order, subscription, or reservation, please contact our customer support team as soon as possible. Provide relevant details and order/booking reference numbers for faster processing.
2.2 Cancellation Fees: Depending on the nature of the product or service, cancellation fees may apply. These fees will be communicated to you at the time of cancellation and deducted from any applicable refund.
2.3 Cancellation Deadlines: Please note that cancellations requested beyond the specified deadline may not be eligible for a refund. The cancellation deadline will be provided to you at the time of purchase or booking.
2.4 Cancellation Process: Once we receive your cancellation request and approve it, we will initiate the refund within 30 business days. The refund will be processed through the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
3. Exceptions
This refund and cancellation policy does not apply to the following:
- Customized or personalized products/services.
- Products/services that have been used, modified, or altered after delivery.
- Products/services that are non-refundable as clearly indicated at the time of purchase.
4. Contact Information
If you have any questions or require further assistance regarding our refund and cancellation policy, please contact our customer support team at 018-5778242 or email at hello@jazro.com.my
Please review this policy carefully before making a purchase or booking with JAZRO. By engaging with our products/services, you acknowledge and agree to abide by the terms outlined in this policy.
This policy is subject to change without prior notice. Any updates or modifications will be communicated to our customers through our website or other appropriate channels.
Note: It is recommended to seek legal advice or consult with a professional to ensure compliance with applicable laws and regulations in your jurisdiction when creating or implementing a refund/cancellation policy for your business.